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Frequently Asked Questions

What is your shipping Policy?

FREE Shipping for ORIGINALS only in the Continental United States.

ABOUT ORIGINALS: Each original is painted entirely by the artist, Cristina Acosta. She does not hire assistants to do any of her painting. You are assured an original art piece handmade by the artist. Shipping times range from 3-9 business days. Contact us for clarification. There are no refunds. Be really sure you want a piece. If there is damage or other loss, contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged. 

FOR PRINTS:  Shipping rates are calculated by the printer. Shipping times range from 1-7 business days. Prints are shipped directly from the printer to your address. You will receive a tracking number as soon as your order has been shipped. There is no free shipping for prints. You will receive a tracking number as soon as your order has been shipped. 

Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.  The printer stocks some popular sizes, which are produced much more quickly.  For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping. 

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day 

HOW MUCH DOES THE SHIPPING COST?  The shipping price is calculated based on weight coefficient of each item. 

Tracking information will be emailed to you as soon as available.

 WHEN WILL I RECEIVE MY ORDER?  We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?  Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.  

WHAT IS YOUR POLICY ON PRINT RETURNS/EXCHANGES/REFUNDS? We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact cristina@cristinaacosta.com There’s a 15% restocking fee that is applied for any order canceled or exchanged. 

CAN I CANCEL MY PRINT ORDER?  Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  For a refund or replacement, please email us at Cristina@CristinaAcosta.com. 

WHO TO CONTACT?  You can reach out at any time by email  

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Business Days are Mon. - Fri. With the printer's favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.  The printer stocks some popular sizes, produced much more quickly.   For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.    

HOW MUCH DOES THE SHIPPING COST?  The shipping price is calculated based on weight coefficient of each item.  

WHEN WILL I RECEIVE MY ORDER?  We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. 

International orders typically arrive within 6-10 business via USPS Priority Mail. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?  Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.  

WHAT IS YOUR POLICY ON PRINT RETURNS/EXCHANGES/REFUNDS? We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact cristina@cristinaacosta.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged. 

CAN I CANCEL MY PRINT ORDER?  Unless your order has already gone into production you can cancel it. Please contact cristina@cristinaacosta.com as soon as possible if you need to cancel your order. There’s a 15% restocking fee that is applied for any order canceled or exchanged  

HOW LONG DOES IT TAKE TO PROCESS A PRINT REFUND?  Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  For a refund or replacement, please email cristina@cristinaacosta.com 

WHO TO CONTACT?  You can reach out at any time by email at cristina@cristinaacosta.com 

PRINT SHIPPING PRICES for prints are calculated based on your cart total as follows. This is an estimate only, actual costs may differ:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

International Shipping

$0 - $49.99

$9.49

$14.99

$19.99

$11.89

$50 - $149.99

$16.99

$24.99

$34.99

$21.247

$150 - $199.99

$19.99

$29.99

$39.99

$24.99

$200.00 - $249.99

$26.99

$39.99

$54.99

$33.74

$250 - $499.99

$29.99

$44.99

$59.99

$37.49

$500 - $999.99

$49.99

$74.99

$99.99

$62.49

$1000 +

$99.99

$149.99

$199.99

$124.99

FOR ORIGINALS : Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping is included in the price for the Continental US ONLY. Please contact us for other arrangements.

What is our Policy on Returns/Exchanges/Refunds?

REGARDING PRINTS: Print vendors will NOT accept any exchanges or refunds. Please double check your order carefully. 

PRINT & ORIGINALS CANCELLATION POLICY: Restocking fee of 15%.

At Cristina Acosta Art & Design, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your art purchase, please contact us here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

How can I keep up with Your new work?

We would love for you to be the first to know about Cristina's new work! An easy way to stay in the loop is by signing up for her newsletter 

You can also follow Cristina on her social media pages as she is constantly posting about new work! 

Follow me on Instagram

Follow me on Facebook

PRIVACY POLICY: Your contact info will not be sold. Cristina is so happy that you want to connect with her and follow her work. She won't send you elsewhere.

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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